“With KCOM it’s just really good service. Every time I’ve called or raised an issue they sort it out immediately – you don’t even have to wait. I’ve never come across service this good before. If internet is important to your business, that sort of service is essential.”
Time is money: faster speeds for financial services
IAM Capital is a financial services business. Being based in a rural area decent internet speeds have always been a challenge so they turned to KCOM to provide a Bonded DSL solution to manage their heavy data requirements, provide faster speeds and minimise downtime. Bonding three ADSL lines together has doubled their download speeds and provided far greater resilience.
Benefits of the solution include:
- Outstanding customer service
- Double the internet speeds compared to the previous ADSL line
- Increased protection so if one line fails, another will take over
- A stable solution which is easy to set up
- A single named contact at KCOM for all queries
IAM Capital was referred to KCOM by a personal recommendation and instantly the company was impressed as KCOM understood their connectivity issues and took the time to explain how to achieve better performance. With the cost of Bonded DSL being significantly lower than a leased line it’s a practical solution for businesses in rural locations that cannot yet access fibre.
“KCOM just treats its customers right. They’ll have a customer for life as I’ve found a company that takes care of me. Connectivity is a part of my business I no longer have to worry about.”