How SmartComms UC will benefit your business:
Improve customer experience: If your current voice solution doesn’t make it easy for you to handle peaks in call activity, it’s frustrating for your customers and potentially costly for your business. SmartComms UC helps you deal with call volumes more effectively; reroute calls to available agents and create comfort messages to manage customer expectations. With caller ID, you can offer a more personalised greeting to your customers, while email alerts make sure you’ll never miss another voicemail.
Reduce costs across your business: No line rental and cheaper call costs with completely free ‘on-net’ calls between all users on the service (no matter where in the world they are). Do away with expensive maintenance contracts, upgrade charges, power and cooling costs associated with an on-site PBX. Our convenient pay-as-you-go service is simple to budget for and offers savings of up to 60% over legacy on-premise equipment.
Enable Unified Communications: Improve flexible working across your organisation with Instant Messaging, presence features, desktop sharing and audio conferencing abilities. Give your employees the necessary tools to be more productive across all of their devices, no matter where they are.
Work anywhere, anytime: Connect multiple offices, on-site staff and remote employees under a single business telephone system with full functionality available to all, anywhere, anytime. Give your users the choice of fixed IP phones, softphones and video-enabled client for smartphones or tablets, all grouped under a single DDI number per user; for a monthly single user licence fee.
Enjoy a service that grows with you: Instantly add extra user licences as your business grows with our fully scalable cloud-based service – no line installations necessary. Adding a new site? As long as you have the connectivity in place, we can easily extend your SmartComms UC service to incorporate it. If you need a new connectivity infrastructure put in place, we can help there too with our range of Broadband and Leased Line services.
No need for in-house expertise: Our intuitive administration and user portal delivers a fully featured self-service experience, allowing you to manage, monitor and make changes to your service at any time. We have made sure that our service is as easy to use as possible, and combined with being hosted in the cloud, means you no longer need to maintain the high levels of technical expertise in-house.
Proven service quality: Our SmartComms UC service is built using Broadsoft’s market-leading BroadWorks applications platform and is fully certified to ISO 9001 for overall quality management, ISO 22031 for business continuity and ISO 27001 for data security to protect the confidentiality and integrity of your data at all times.
Built-in business continuity: With an on-premise PBX, a fire, flood, or even adverse weather could bring your communications to a halt. With SmartComms UC, all features are contained in the cloud, so you can be sure that your communications network remains safe and live at all times. You can even retain your existing numbers when moving to our service for a seamless migration.
Single service support:
As a single service provider, we like to make technology as easy as possible for our customers. We not only provide a fully-featured SmartComms UC service, but also run it over our fast, resilient connectivity solutions.
One point of contact for all your services, one bill for easy budgeting, 100% compatibility between all of the services you purchase from us and the peace of mind that your services are in the best hands – we proactively monitor everything to keep your business up and running.
At KCOM, we're dedicated to providing you with an exceptional experience, from beginning to end. We have completely unscripted UK-based customer and technical service teams who are always on hand to answer questions, fix issues and give guidance on how to get the best from your service.
We want to make sure that your transition to our SmartComms UC service and IP voice communications is as safe, secure and seamless as possible.
Where some larger companies aren't able to dedicate resources to a fully personalised service for each of their customers, we'll work closely with you every step of the way; from understanding your current working environment of users, sites and telephony setup, through to advising on the best end-to-end migration process with the least impact for your business and users.
Please download our product brochure for more information.
Click here for more detail on our SmartComms UC call costs.
If you're interested in purchasing SmartComms UC for your business, please give our Sales Team a call on 0345 122 4222 and we'll be happy to discuss your options.