As a AWS Managed Service Provider (MSP), KCOM undergo an rigorous and comprehensive audit, conducted by a third party independently on behalf of Amazon Web Services, to make sure our processes and systems deliver best practice solutions across the full lifecycle from architect and designing all the way through to optimisation ensuring we migrate or build and manage and govern to the highest standards. KCOM are one of small number of AWS Premiers Partner in the UK who are also an accredited MSP partner.

As Next Generation Managed Service provider KCOM does much more than legacy run and operate activities such as monitoring the health and availability of components.

Not only do we take a more holistic approach we are also more proactive using statistical and analytical approach to solution monitoring capturing anomalous behaviour rather than relying on arbitrary rules or thresholds. We achieve this by looking at the solution from an end user point of view and ensuring we look at the end to end customer journey utilising synthetic user journey monitoring tools. KCOM have delivered customer dashboards to give throughput and performance analytics from different perspectives, diagnostic tracing for performance and fault conditions and additionally centralised logging and search. 

All of this has been built and deployed using native AWS services seamlessly deployed alongside the infrastructure giving insight to application developers and a single pane view to operations teams.

KCOM put all of this experience and knowledge together to deliver one of the biggest and most complex cloud-native projects of its kind for Jaguar Land Rover, you can read more about this below.

We provide full in life, ITIL based, 24x7 support for public cloud workloads, whether they have been developed by KCOM or via existing workloads from your in-house teams.

Allowing you to regain control of cloud spend, and introduce governance processes to better manage them in future.

We work with you to review your architecture against AWS best practice, and provide guidance on how to improve cloud based solutions.

We help you understand how best to optimise applications and supporting Azure Cloud infrastructure.

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