Dynamic Call Agent: Skills-based routing 

Dynamic call agent allows powerful skills-based routing to be combined with other things in call flows.

Dynamic Call Agent: Call plans

Makes it quick and easy it is to plan out a call flow using the drag and drop function.

Dynamic Call Agent: Real-time dashboard

The dashboard gives you an overview of how your call centre is performing.

Dynamic Call Agent: Pulse reporting

Myriad’s reporting analytics tool, pulse, provides a number of detailed report options.

Post call surveys

The post call survey feature in the Myriad platform allows you to analyse the experience your customers are receiving.

Reporting

It has many reports that can be run ad-hoc or scheduled to deliver automatically via email whenever needed.

Call queuing

Avoid missed calls during busy periods with Myriad’s call queuing feature.