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When The Internet Calls

When The Internet Calls

08/05/2015 10:15 by Helena Belcher
Head of Marketing

It used to be enough that from my desk I had to monitor my landline phone, my work mobile and my personal mobile and ensure I had the right tone in my voice to answer each - even after 13 years my husband still gets a warmer hello than a cold-calling data agency! So, this morning when my laptop started ringing, it took me a while to work out exactly how to answer. Now, don’t get me wrong, I love the freedom that Lync gives me to communicate with my colleagues: quick questions I can fire off and get an almost immediate response, a quick look to see when my boss will next be free for a five minute catch up and of course desktop sharing, but when someone calls me out of the blue via Lync I can’t quite get my head around it.

The whole purpose of technology should be to make our lives easier and more enjoyable and for the most part that’s exactly what happens. However, just occasionally a technology has a feature that is quite simply annoying when used out of context. If I’m in the middle of a Lync messaging conversation that’s becoming a bit complex then of course we might choose to don our headsets and have a voice conversation instead - I imagine we can all talk quicker than we can type! And the online meeting and conferencing facilities on Lync are great for the wider conversation. However, a sudden call from an unexpected party flashing up in the corner of my screen I find an intrusion, especially when Lync gives the functionality to politely pre-empt the call with a more courteously typed “hello”.

I know that our connected and collaborative workplaces mean that we now have the technology at our fingertips to be always-on and always ready, however, I imagine I’m not the only one who responds better when I have a little warning first.

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