5 trends that will define the future of VoIP
A steadily rising market since the early noughties, VoIP is bigger than ever and it looks set to keep on growing with a predicted 9.8% growth in the next four years*.
The great advances in this area over a short space of time have made VoIP one of the most talked about technologies in the communications industry.
So in 2018, where is it headed?
Here’s our take on the top 5:
1. Going mobile
With 5G technology on the horizon for 2020, service providers are already looking at the potential of mobile business VoIP in a wider market.
There are numerous benefits for end users; latency in 5G is a miniscule 1 millisecond which means faster connections and response rates resulting in much better call quality – actually superior to calls made on mobiles now.
With 58% of UK workers seeking remote working opportunities in 2017, 5G will be a real game-changer in the remote comms toolkit, so watch this space.
2. Investment in security
Internet telephony services are easier to breach than traditional PSTN phone systems, which is why it’s important to perform regular security audits, ensuring VoIP equipment is behind appropriate firewalls and locked down to reduce risk of threat.
Expect to see more investment in encryption technology in 2017 software releases.
3. A further push to the cloud
The shift from on premise PBX systems to the cloud will definitely continue in 2018.
More businesses are focussed on digital transformation and are actively looking at ways to unify their communication platforms, seeking benefits that include scalability, high definition audio call quality, unified messaging across devices and the power to make changes remotely - without being tied to a single location.
4. VoIP becomes synonymous with UC
2018 promises to be the year where companies really take notice of Unified Communications (UC) – where voice, instant messaging, email, text and social are brought together to make business communication highly collaborative and totally connected in a single workflow.
Highly integrated systems will appeal to key decision makers looking to improve efficiency and increase agility within a business, as well as delivering benefits to the remote workforce.
5. Greater adoption in the SMB arena
In the past, large organisations had the most to save through switching to VoIP but as the technology and outsourced management comes down in price the value to SMBs will skyrocket.
VoIP providers have been quick to pick up on smaller firms seeking enterprise level communications solutions that will deliver benefits to their bottom line. So, expect to see solutions tailored directly to this fast-growing market.