Legal

Registered address

KCOM Group Limited
37 Carr Lane
Hull
HU1 3RE

Registered Number: 2150618

Legal documents

Click on the links below to view our legal documents, which are in PDF format. You will need Acrobat Reader to open these files. To download Acrobat Reader click here.

• Acceptable Use Policy
• Disconnection Policy
• KCOM Business Service Standards
• KCOM Terms and Conditions
• KCOM Referral Terms and Conditions
• Website Terms of Use
• Mobile switching

Product terms

• Backup Terms and Conditions
• EmailShield Services Terms and Conditions 
• Hosted Messaging & Collaboration Services Terms and Conditions 
• Cloud Productivity Services Terms and Conditions
• Hosted Exchange Product Schedule
• Mobile Services Terms and Conditions
• Lync Product Schedule
• Partner Cloud Productivity Services Terms and Conditions
• Office 365 Product Schedule
• Office 365 Terms and Conditions
• Office 365 Service Level Agreement
• Office 365 Terms and Conditions (Giacom)
• Broadband Services Contract
• Outbound Switched Voice Services Contract 
• Data rounding statement 

Broadband speeds information

• Traffic Management Policy
• Ofcom Broadband Speeds code of practice

Cookie regulation

• Cookie policy

Privacy

• Privacy notice

Pricing

• Price list - Business
• Price list - Legacy

Please note: Any references to ‘KCOM Group PLC’ in this section relate to KCOM Group Limited