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Legal information regarding KCOM's products and services

Registered address

KCOM Group Limited
37 Carr Lane 
HU1 3RE 

Registered Number: 2150618

Legal documents

Click on the links below to view our legal documents, which are in PDF format. You will need Acrobat Reader to open these files. To download Acrobat Reader click here

  • Acceptable Use Policy [view]
  • Disconnection Policy [view]
  • KCOM Business Service Standards [view]
  • KCOM Terms and Conditions [view]
  • KCOM Referral Terms and Conditions [view]
  • Website Terms of Use [view]
  • Mobile switching [view]

Product terms

  • Backup Terms and Conditions [view]
  • EmailShield Services Terms and Conditions [view]
  • Hosted Messaging & Collaboration Services Terms and Conditions [view]
  • Cloud Productivity Services Terms and Conditions [view]
  • Hosted Exchange Product Schedule [view]
  • Mobile Services Terms and Conditions [view]
  • Lync Product Schedule [view]
  • Partner Cloud Productivity Services Terms and Conditions [view]
  • Office 365 Product Schedule [view]
  • Office 365 Terms and Conditions [view]
  • Office 365 Service Level Agreement [view]
  • Broadband Services Contract [view]
  • Outbound Switched Voice Services Contract [view]

Broadband speeds information

Cookie regulation



Please note: Any references to ‘KCOM Group PLC’ in this section relate to KCOM Group Limited