Legal information regarding KCOM's products and services
Registered address
KCOM PLC
37 Carr Lane
Hull
HU1 3RE
Registered Number: 2150618
Legal documents
Click on the links below to view our legal documents, which are in PDF format. You will need Acrobat Reader to open these files. To download Acrobat Reader click here
- Acceptable Use Policy [view]
- Consumer Rights Information [view]
- Customer Code of Practice [view]
- Complaints Code of Practice (for businesses with more than 10 employees) [view]
- Complaints Code of Practice (for businesses with 10 or less employees) [view]
- Disconnection Policy [view]
- KCOM Business Service Standards [view]
- KCOM Terms and Conditions [view]
- KCOM Referral Terms and Conditions [view]
- Information about mis-selling of telecommunications services[view]
- Website Terms of Use [view]
- Mobile switching [view]
Product terms
- Backup Terms and Conditions [view]
- EmailShield Services Terms and Conditions [view]
- Hosted Messaging & Collaboration Services Terms and Conditions [view]
- Cloud Productivity Services Terms and Conditions [view]
- Hosted Exchange Product Schedule [view]
- Mobile Services Terms and Conditions [view]
- Lync Product Schedule [view]
- Partner Cloud Productivity Services Terms and Conditions [view]
- Office 365 Product Schedule [view]
- Office 365 Terms and Conditions [view]
- Office 365 Service Level Agreement [view]
- Broadband Services Contract [view]
- Outbound Switched Voice Services Contract [view]
Broadband speeds information
Cookie regulation
Privacy