Skip navigation to main content
Our sites:
  • KCOM Group
  • for home
  • for business
    • Skip to next nav item
    • East Yorkshire & North Lincolnshire

      Services for businesses within East Yorkshire & North Lincolnshire

    • National business

      Small to medium sized businesses outside East Yorkshire.

  • Wholesale
  • Products
    • Skip to next nav item
    • Connectivity
      • Skip to next column
      • SD WAN
      • Managed WAN
      • Wireless LAN
      • HSCN
      • Mobile failover
      • Cloud Connect
      • Ethernet
      • Broadband
    • Cloud
      • Skip to next column
      • Migrate to the cloud
      • Innovate in the cloud
      • Manage, optimise and govern
      • Identity and Access Management
      • Hosting and Software as a Service (SaaS)
    • Collaboration
      • Skip to next column
      • SmartComms UC
      • Inbound call management
      • Secure phone payments
      • SIP Trunks
      • Phone lines
      • Customer contact services
    • Channel partners
      • Skip to next column
      • Partner products
      • Why partner with us
      • Case studies
      • Myriad tool kit
  • Solutions
    • Skip to next nav item
    • Skip to next column
    • Charity
    • Skip to next column
    • Healthcare
    • Skip to next column
    • Logistics
    • Skip to next column
    • Professional services
    • Skip to next column
    • Public sector
    • Skip to next column
    • Retail
  • Insights
    • Skip to next nav item
    • Skip to next column
    • News
    • Skip to next column
    • Case studies
    • Skip to next column
    • Events
    • Skip to next column
    • Thought leadership
    • Skip to next column
    • 2020/21 Challenges
  • Why KCOM?
    • Skip to next nav item
    • Skip to next column
    • Experts in cloud optimisation
    • Skip to next column
    • Connecting people
    • Skip to next column
    • Specialists in digital transformat
    • Skip to next column
    • Our technology partners
  • Sign in
    • Skip to next nav item
  • Get in touch
    • Skip to next nav item
Home Legal

Legal

Legal information regarding KCOM's products and services

Registered address

KCOM Group Limited
37 Carr Lane
Hull
HU1 3RE

Registered Number: 2150618

 

Legal documents

Click on the links below to view our legal documents, which are in PDF format. You will need Acrobat Reader to open these files. To download Acrobat Reader click here.

  • Acceptable Use Policy
  • Disconnection Policy
  • KCOM Business Service Standards
  • KCOM Terms and Conditions
  • KCOM Referral Terms and Conditions
  • Website Terms of Use
  • Mobile switching

 

Product terms

  • Backup Terms and Conditions
  • EmailShield Services Terms and Conditions 
  • Hosted Messaging & Collaboration Services Terms and Conditions 
  • Cloud Productivity Services Terms and Conditions
  • Hosted Exchange Product Schedule
  • Mobile Services Terms and Conditions
  • Lync Product Schedule
  • Partner Cloud Productivity Services Terms and Conditions
  • Office 365 Product Schedule
  • Office 365 Terms and Conditions
  • Office 365 Service Level Agreement
  • Office 365 Terms and Conditions (Giacom)
  • Broadband Services Contract
  • Outbound Switched Voice Services Contract 
  • Data rounding statement 

 

Broadband speeds information

  • Traffic Management Policy
  • Ofcom Broadband Speeds code of practice

 

Cookie regulation

  • Cookie policy

 

Privacy

  • Privacy notice

 

Pricing

  • Price list - Business
  • Price list - Legacy

 

 

Please note: Any references to ‘KCOM Group PLC’ in this section relate to KCOM Group Limited

KCOM
  • Sitemap
  • Cookies
  • Privacy notice
  • Terms of use
  • Accessibility
  • Legal