Thought leadership

17 May 2017 / 4 min read

What are the ingredients to successful digital first strategy?

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Thought leadership

09 May 2017 / 4 min read

In case you missed them, here’s a rundown of recent KCOM posts covering the data innovations that are giving forward-thinking organisations at least 15% revenue growth

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Thought leadership

02 May 2017 / 6 min read

What does truth really mean when it comes to business data? And can there ever be a single version of a single truth?

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Thought leadership

25 April 2017 / 2 min read

Discover how business data analytics is transforming the workflows and processes of key company departments.

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Thought leadership

11 April 2017 / 7 min read

Business data is a significant asset, and the trend towards cloud-based ecosystems is pushing organisations to consider how to get more value from it

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Thought leadership

04 April 2017 / 7 min read

Greater visibility of what’s happening in near real time will help you make the right decisions to optimise contact centre performance

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Thought leadership

28 March 2017 / 6 min read

Poor business data is keeping business owners awake at night. See how you can unblock the silos which are damming your data flow.

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Thought leadership

27 March 2017 / 3 min read

Opinion in the public sector has shifted from 'why cloud?' to 'why not cloud?'

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Thought leadership

21 March 2017 / 4 min read

Big data has undoubted potential, but what’s its true value? Is business data a modern-day goldmine, or just an old-fashioned leaking bucket?

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Thought leadership

13 March 2017 / 4 min read

The public cloud is coming of age. Is it time to question your assumptions about this maturing technology?

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Thought leadership

28 February 2017 / 4 min read

In case you missed them, here’s a rundown of recent KCOM posts covering the automated technologies that are reshaping the customer service sector

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Thought leadership

21 February 2017 / 1 min read

Zero touch resolution and contact centre automation are vital to the future of multi-channel customer services.

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