Thought leadership
In case you missed them, here’s a rundown of recent KCOM posts covering the data innovations that are giving forward-thinking organisations at least 15% revenue growth
Thought leadership
What does truth really mean when it comes to business data? And can there ever be a single version of a single truth?
Thought leadership
Discover how business data analytics is transforming the workflows and processes of key company departments.
Thought leadership
Business data is a significant asset, and the trend towards cloud-based ecosystems is pushing organisations to consider how to get more value from it
Thought leadership
Greater visibility of what’s happening in near real time will help you make the right decisions to optimise contact centre performance
Thought leadership
Poor business data is keeping business owners awake at night. See how you can unblock the silos which are damming your data flow.
Thought leadership
By Jason Oliver
Opinion in the public sector has shifted from 'why cloud?' to 'why not cloud?'
Thought leadership
Big data has undoubted potential, but what’s its true value? Is business data a modern-day goldmine, or just an old-fashioned leaking bucket?
Thought leadership
The public cloud is coming of age. Is it time to question your assumptions about this maturing technology?
Thought leadership
In case you missed them, here’s a rundown of recent KCOM posts covering the automated technologies that are reshaping the customer service sector
Thought leadership
Zero touch resolution and contact centre automation are vital to the future of multi-channel customer services.