Thought leadership

23 March 2018 / 2 min read

Congratulations to eGain on the announcement of its new UK cloud capability.

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Thought leadership

19 March 2018 / 4 min read

Unprecedented cold temperatures and nationwide snow disruption have put customer service strategies to the test across the UK in recent weeks.

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Thought leadership

20 February 2018 / 5 min read

Find out how to choose the right cloud migration approach

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Thought leadership

16 February 2018 / 3 min read

Businesses across industries understand the value of employee engagement and retention.

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Thought leadership

15 February 2018 / 3 min read

As a contact centre manager, you want the best for your agents - comfortable headsets, ergonomic setups and software that’s intuitive and easy to use. As well as making life more enjoyable, it gives t…

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Thought leadership

01 February 2018 / 5 min read

A steadily rising market since the early noughties, VoIP is bigger than ever and it looks set to keep on growing with a predicted 9.8% growth in the next four years*.

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Thought leadership

22 January 2018 / 3 min read

For quite some time, any cloud related news or blog article has focused on why you should adopt cloud, the benefits, why you need a strategy and so on.

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Thought leadership

15 January 2018 / 5 min read

The Six Rs of cloud migration

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Thought leadership

08 December 2017 / 10 min read

The IoT – redefining identity and access management

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Thought leadership

21 November 2017 / 9 min read

The four key themes driving the digital transformation of travel

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Thought leadership

13 November 2017 / 3 min read

Cloud adoption is growing, yet few organisations have advanced strategies to steer their cloud migration.

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Thought leadership

03 November 2017 / 5 min read

Fair to say, the cloud is virtually indispensable to businesses today. The benefits available using cloud apps and services are widely understood, yet security and data concerns are still preventing s…

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