Thought leadership

09 July 2018 / 1 min read

KCOM’s Chris Cox, product innovation lead, discusses the universal experience of being disappointed by bad customer experience.

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Thought leadership

31 May 2018 / 1 min read

Eddie Ginja, Head of Public Sector at KCOM, discusses his thoughts following Cloud Expo Europe 2018.

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Thought leadership

25 May 2018 / 1 min read

In this article, Graham Masterson, Head of Propositions for KCOM, discusses the CIO’s five allies for successful cloud migration.

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Thought leadership

14 May 2018 / 4 min read

How to develop a Well-Architected Framework by using AWS best practices

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Thought leadership

18 April 2018 / 6 min read

How to turn business data and customer feedback into useful insights to help grow your business

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Thought leadership

23 March 2018 / 2 min read

Congratulations to eGain on the announcement of its new UK cloud capability.

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Thought leadership

19 March 2018 / 4 min read

Unprecedented cold temperatures and nationwide snow disruption have put customer service strategies to the test across the UK in recent weeks.

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Thought leadership

20 February 2018 / 5 min read

Find out how to choose the right cloud migration approach

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Thought leadership

16 February 2018 / 3 min read

Businesses across industries understand the value of employee engagement and retention.

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Thought leadership

15 February 2018 / 3 min read

As a contact centre manager, you want the best for your agents - comfortable headsets, ergonomic setups and software that’s intuitive and easy to use. As well as making life more enjoyable, it gives t…

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Thought leadership

01 February 2018 / 5 min read

A steadily rising market since the early noughties, VoIP is bigger than ever and it looks set to keep on growing with a predicted 9.8% growth in the next four years*.

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Thought leadership

22 January 2018 / 3 min read

For quite some time, any cloud related news or blog article has focused on why you should adopt cloud, the benefits, why you need a strategy and so on.

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