Thought leadership

20 October 2014 / 10 min read

Digital technologies help drive productivity and improve the satisfaction of your customers and employees. Always on, anytime, anyplace, anywhere. But expectations are rising. Customers expect to be a…

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Thought leadership

28 April 2014 / 5 min read

Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by almost 70 per cent of organisations

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Thought leadership

Do you ever find that the odd day out of the office at a conference, seminar or event can deliver triple the thought provoking insight than reading a bunch of online articles and white papers can do i…

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Thought leadership

KCOM's security guru Jonathan Jenkyn tackles cryptography in a six part blog series.

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Thought leadership

Contact centre automation offers huge efficiencies, and with intuitive technologies like face and voice recognition, your customers needn’t sacrifice the human touch

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Thought leadership

Upgrading or replacing legacy IT systems can be expensive. But do the benefits of transformation outweigh the costs maintaining them?

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Thought leadership

So it’s over, the government’s BDUK (Broadband Delivery UK) Voucher Scheme is no more. We hope you got in while the going was good.

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Thought leadership

I’m a huge fan of anything that saves time and is easy to use – contactless payment is a perfect example of this.

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