Thought leadership

Ever since the announcement of Skype for Business from Microsoft, there has been non stop chatter about what it will look like, what features will include, what will the transition from Lync to Skype…

Welcome to the Eclipse blog! We promise to try our best to keep you both educated and entertained, but we’re new to this so please bear with us.

On its own, the limitations of legacy IT infrastructure would be a significant challenge to organisations. But coupled with the explosion of consumerisation in terms of the type of devices and apps we…

Survey highlights wide uptake, despite just 41% of organisations having a strategy to do so

Digital technologies help drive productivity and improve the satisfaction of your customers and employees. Always on, anytime, anyplace, anywhere. But expectations are rising. Customers expect to be a…

Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by almost 70 per cent of organisations

Do you ever find that the odd day out of the office at a conference, seminar or event can deliver triple the thought provoking insight than reading a bunch of online articles and white papers can do i…

KCOM's security guru Jonathan Jenkyn tackles cryptography in a six part blog series.

By Suzette Bouzane Meadows

Contact centre automation offers huge efficiencies, and with intuitive technologies like face and voice recognition, your customers needn’t sacrifice the human touch

Upgrading or replacing legacy IT systems can be expensive. But do the benefits of transformation outweigh the costs maintaining them?

So it’s over, the government’s BDUK (Broadband Delivery UK) Voucher Scheme is no more. We hope you got in while the going was good.

I’m a huge fan of anything that saves time and is easy to use – contactless payment is a perfect example of this.