Thought leadership

27 April 2015 / 2 min read

It might not feel like over 10 years ago when you first introduced WS 2003 into your business; in fact 2003 was a great year for technology with Apple launching its revolutionary iTunes service the ve…

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Thought leadership

22 April 2015 / 0 min read

I joined Eclipse eight years ago and worked initially on our support desk, it was a simpler world where broadband had just gone 24 Mb, everyone had PCs and mobile working really wasn’t even considered…

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Thought leadership

20 April 2015 / 1 min read

The government has pledged to roll-out superfast broadband to 95 percent of the UK by 2017. Two years is a long time to wait for fast, resilient connectivity in the modern world!

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Thought leadership

16 April 2015 / 2 min read

Ever since the announcement of Skype for Business from Microsoft, there has been non stop chatter about what it will look like, what features will include, what will the transition from Lync to Skype…

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Thought leadership

02 April 2015 / 2 min read

Welcome to the Eclipse blog! We promise to try our best to keep you both educated and entertained, but we’re new to this so please bear with us.

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Thought leadership

15 December 2014 / 4 min read

On its own, the limitations of legacy IT infrastructure would be a significant challenge to organisations. But coupled with the explosion of consumerisation in terms of the type of devices and apps we…

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Thought leadership

05 November 2014 / 4 min read

Survey highlights wide uptake, despite just 41% of organisations having a strategy to do so

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Thought leadership

20 October 2014 / 10 min read

Digital technologies help drive productivity and improve the satisfaction of your customers and employees. Always on, anytime, anyplace, anywhere. But expectations are rising. Customers expect to be a…

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Thought leadership

28 April 2014 / 5 min read

Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by almost 70 per cent of organisations

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Thought leadership

Do you ever find that the odd day out of the office at a conference, seminar or event can deliver triple the thought provoking insight than reading a bunch of online articles and white papers can do i…

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Thought leadership

KCOM's security guru Jonathan Jenkyn tackles cryptography in a six part blog series.

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Thought leadership

Contact centre automation offers huge efficiencies, and with intuitive technologies like face and voice recognition, your customers needn’t sacrifice the human touch

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