Thought leadership

16 April 2015 / 2 min read

Ever since the announcement of Skype for Business from Microsoft, there has been non stop chatter about what it will look like, what features will include, what will the transition from Lync to Skype…

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Thought leadership

02 April 2015 / 2 min read

Welcome to the Eclipse blog! We promise to try our best to keep you both educated and entertained, but we’re new to this so please bear with us.

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Thought leadership

15 December 2014 / 4 min read

On its own, the limitations of legacy IT infrastructure would be a significant challenge to organisations. But coupled with the explosion of consumerisation in terms of the type of devices and apps we…

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Thought leadership

05 November 2014 / 4 min read

Survey highlights wide uptake, despite just 41% of organisations having a strategy to do so

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Thought leadership

20 October 2014 / 10 min read

Digital technologies help drive productivity and improve the satisfaction of your customers and employees. Always on, anytime, anyplace, anywhere. But expectations are rising. Customers expect to be a…

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Thought leadership

28 April 2014 / 5 min read

Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by almost 70 per cent of organisations

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Thought leadership

Do you ever find that the odd day out of the office at a conference, seminar or event can deliver triple the thought provoking insight than reading a bunch of online articles and white papers can do i…

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Thought leadership

KCOM's security guru Jonathan Jenkyn tackles cryptography in a six part blog series.

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Thought leadership

Contact centre automation offers huge efficiencies, and with intuitive technologies like face and voice recognition, your customers needn’t sacrifice the human touch

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Thought leadership

Upgrading or replacing legacy IT systems can be expensive. But do the benefits of transformation outweigh the costs maintaining them?

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Thought leadership

So it’s over, the government’s BDUK (Broadband Delivery UK) Voucher Scheme is no more. We hope you got in while the going was good.

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Thought leadership

I’m a huge fan of anything that saves time and is easy to use – contactless payment is a perfect example of this.

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