Thought leadership

20 April 2016 / 3 min read

Agility is both a requirement and a benefit in successful digital transformation programmes

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Thought leadership

13 April 2016 / 3 min read

How digital-first organisations can optimise both internal operations and the customer experience

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Thought leadership

06 April 2016 / 8 min read

Live channels remain critical to delivering customer satisfaction, despite the increasing popularity of customer self-service channels.

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Thought leadership

30 March 2016 / 7 min read

To achieve buy-in for digital transformation, there are 7 key stakeholder groups to engage.

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Thought leadership

16 March 2016 / 7 min read

Increasingly, customers expect to be able to contact your business via a variety of channels. It’s becoming essential to develop a means of measuring satisfaction across all your channels in order to…

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Thought leadership

09 March 2016 / 5 min read

Securing the backing of key people within your organisation, for digital transformation projects, is essential. We outline some fundamental tactics for winning hearts and minds.

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Thought leadership

02 March 2016 / 3 min read

The modern IT workforce must have a more strategic outlook to serve the business in a new digital era.

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Thought leadership

02 March 2016 / 1 min read

Learn why the transformation of legacy systems can be the most cost-effective way to deliver public services.

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Thought leadership

25 February 2016 / 7 min read

Culture, skills and process are as important to the success of any digital transformation as technology.

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Thought leadership

16 February 2016 / 3 min read

It’s been two years since the Government gave the right of flexible working to every employee across the country with more than six months’ service.

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Thought leadership

11 February 2016 / 3 min read

Change…. It’s such a common experience, which each and every one of us goes through both in home life and at work.

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Thought leadership

14 January 2016 / 3 min read

The internet is now fundamentally part of every day life for 86 per cent of UK adults (44.7 million) and as its popularity continues to grow year-on-year along with advances in technology, businesses…

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