Thought leadership

11 May 2016 / 2 min read

Too often improving customer satisfaction means treating symptoms rather than causes. Get to the root of great customer satisfaction with these 5 key enablers

Continue reading

Thought leadership

04 May 2016 / 0 min read

With widespread adoption of cloud-based services across UK businesses, are there any reasons to hold back?

Continue reading

Thought leadership

27 April 2016 / 8 min read

CIOs are under pressure to deliver change and facilitate innovation, but how do they balance this with the need for business continuity and ensuring ongoing IT availability and performance?

Continue reading

Thought leadership

20 April 2016 / 3 min read

Agility is both a requirement and a benefit in successful digital transformation programmes

Continue reading

Thought leadership

13 April 2016 / 3 min read

How digital-first organisations can optimise both internal operations and the customer experience

Continue reading

Thought leadership

06 April 2016 / 8 min read

Live channels remain critical to delivering customer satisfaction, despite the increasing popularity of customer self-service channels.

Continue reading

Thought leadership

30 March 2016 / 7 min read

To achieve buy-in for digital transformation, there are 7 key stakeholder groups to engage.

Continue reading

Thought leadership

16 March 2016 / 7 min read

Increasingly, customers expect to be able to contact your business via a variety of channels. It’s becoming essential to develop a means of measuring satisfaction across all your channels in order to…

Continue reading

Thought leadership

09 March 2016 / 5 min read

Securing the backing of key people within your organisation, for digital transformation projects, is essential. We outline some fundamental tactics for winning hearts and minds.

Continue reading

Thought leadership

02 March 2016 / 3 min read

The modern IT workforce must have a more strategic outlook to serve the business in a new digital era.

Continue reading

Thought leadership

02 March 2016 / 1 min read

Learn why the transformation of legacy systems can be the most cost-effective way to deliver public services.

Continue reading

Thought leadership

25 February 2016 / 7 min read

Culture, skills and process are as important to the success of any digital transformation as technology.

Continue reading