Thought leadership

22 June 2016 / 9 min read

There’s no doubt technology is playing a huge part in connecting people; it’s literally changing the way we live our lives, most notably in the way we work.

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Thought leadership

15 June 2016 / 3 min read

Do digital-first organisations have a competitive advantage?

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Thought leadership

08 June 2016 / 3 min read

Digital first organisations are agile organisations – a second chance to catch recent KCOM blog posts on the theme of digital transformation

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Thought leadership

01 June 2016 / 5 min read

Social media is everywhere… and so are your customers. Find out how digital public services can make best use of channels and minimise risk

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Thought leadership

25 May 2016 / 5 min read

Digital public services are a potential game changer – but only if the lessons of IT past, present and future are fully considered

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Thought leadership

11 May 2016 / 2 min read

Too often improving customer satisfaction means treating symptoms rather than causes. Get to the root of great customer satisfaction with these 5 key enablers

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Thought leadership

04 May 2016 / 0 min read

With widespread adoption of cloud-based services across UK businesses, are there any reasons to hold back?

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Thought leadership

27 April 2016 / 8 min read

CIOs are under pressure to deliver change and facilitate innovation, but how do they balance this with the need for business continuity and ensuring ongoing IT availability and performance?

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Thought leadership

20 April 2016 / 3 min read

Agility is both a requirement and a benefit in successful digital transformation programmes

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Thought leadership

13 April 2016 / 3 min read

How digital-first organisations can optimise both internal operations and the customer experience

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Thought leadership

06 April 2016 / 8 min read

Live channels remain critical to delivering customer satisfaction, despite the increasing popularity of customer self-service channels.

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Thought leadership

30 March 2016 / 7 min read

To achieve buy-in for digital transformation, there are 7 key stakeholder groups to engage.

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