Thought leadership

28 September 2016 / 3 min read

It’s often thought that the core value of Application Performance Monitoring (APM) is within the Development or Application Support teams.

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Thought leadership

25 August 2016 / 7 min read

CIOs should be helping businesses develop further but they are seldom asked to.

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Thought leadership

02 August 2016 / 5 min read

It may be tempting to delay moving your telephone system to the cloud. Old-school on-premise phone systems are familiar and a switch can be disruptive, especially if you have a large customer service…

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Thought leadership

02 August 2016 / 5 min read

Just like a pair of trainers doesn’t make you fit, a business continuity plan doesn’t make you safe.

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Thought leadership

22 June 2016 / 9 min read

There’s no doubt technology is playing a huge part in connecting people; it’s literally changing the way we live our lives, most notably in the way we work.

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Thought leadership

15 June 2016 / 3 min read

Do digital-first organisations have a competitive advantage?

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Thought leadership

08 June 2016 / 3 min read

Digital first organisations are agile organisations – a second chance to catch recent KCOM blog posts on the theme of digital transformation

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Thought leadership

01 June 2016 / 5 min read

Social media is everywhere… and so are your customers. Find out how digital public services can make best use of channels and minimise risk

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Thought leadership

25 May 2016 / 5 min read

Digital public services are a potential game changer – but only if the lessons of IT past, present and future are fully considered

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Thought leadership

11 May 2016 / 2 min read

Too often improving customer satisfaction means treating symptoms rather than causes. Get to the root of great customer satisfaction with these 5 key enablers

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Thought leadership

04 May 2016 / 0 min read

With widespread adoption of cloud-based services across UK businesses, are there any reasons to hold back?

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Thought leadership

27 April 2016 / 8 min read

CIOs are under pressure to deliver change and facilitate innovation, but how do they balance this with the need for business continuity and ensuring ongoing IT availability and performance?

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