Thought leadership

There’s no doubt technology is playing a huge part in connecting people; it’s literally changing the way we live our lives, most notably in the way we work.

Do digital-first organisations have a competitive advantage?

Digital first organisations are agile organisations – a second chance to catch recent KCOM blog posts on the theme of digital transformation

Social media is everywhere… and so are your customers. Find out how digital public services can make best use of channels and minimise risk

Digital public services are a potential game changer – but only if the lessons of IT past, present and future are fully considered

Too often improving customer satisfaction means treating symptoms rather than causes. Get to the root of great customer satisfaction with these 5 key enablers

With widespread adoption of cloud-based services across UK businesses, are there any reasons to hold back?

CIOs are under pressure to deliver change and facilitate innovation, but how do they balance this with the need for business continuity and ensuring ongoing IT availability and performance?

Agility is both a requirement and a benefit in successful digital transformation programmes

How digital-first organisations can optimise both internal operations and the customer experience

Live channels remain critical to delivering customer satisfaction, despite the increasing popularity of customer self-service channels.

To achieve buy-in for digital transformation, there are 7 key stakeholder groups to engage.