Thought leadership

27 December 2016 / 1 min read

Discover how embracing the principles behind holarchies can have a transformative effect on your call centre operations and increase successful customer outcome rates

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Thought leadership

20 December 2016 / 7 min read

Operational and support roles in IT are set to disappear in a world of cloud computing and machine learning, but this is one labour market trend that represents an opportunity as well as a challenge

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Thought leadership

13 December 2016 / 8 min read

Contact centre teams around the world are working in more joined-up ways, thanks to the benefits of collaborative technologies.

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Thought leadership

06 December 2016 / 6 min read

Millennials with the right skills are in great demand. But is there really a generational divide?

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Thought leadership

02 December 2016 / 6 min read

Data security has long been a hot topic for professionals and consumers alike, with businesses such as Ashley Madison and VTech falling victim to high profile breaches last year alone which saw sensit…

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Thought leadership

29 November 2016 / 5 min read

More and more businesses are breaking down traditional hierarchical structures in favour of ‘flat structures’. What benefits does this approach, native to the world of IT development, deliver?

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Thought leadership

22 November 2016 / 8 min read

In today’s increasingly digital world, where technology underpins all aspects of the customer experience, the CIO has a critical role to play in enabling the transformation to Organisation 3.0

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Thought leadership

17 November 2016 / 14 min read

In his latest blog, Kouros Roshanzamir explores the possibilities of chat bots.

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Thought leadership

15 November 2016 / 11 min read

KCOM's security guru Jonathan Jenkyn tackles cryptography in a six part blog series.

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Thought leadership

11 November 2016 / 3 min read

Discover how the flexibility of Organisation 3.0 helps businesses succeed in today's fast-moving, unpredictable world.

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Thought leadership

10 November 2016 / 9 min read

KCOM's security guru Jonathan Jenkyn tackles cryptography in a six part blog series.

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Thought leadership

10 November 2016 / 14 min read

Stuart Smith continues his blog series on Digital Transformation. This week: embedding trust into your API strategy.

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