Thought leadership
Discover how embracing the principles behind holarchies can have a transformative effect on your call centre operations and increase successful customer outcome rates
Thought leadership
Operational and support roles in IT are set to disappear in a world of cloud computing and machine learning, but this is one labour market trend that represents an opportunity as well as a challenge
Thought leadership
Contact centre teams around the world are working in more joined-up ways, thanks to the benefits of collaborative technologies.
Thought leadership
Millennials with the right skills are in great demand. But is there really a generational divide?
Thought leadership
Data security has long been a hot topic for professionals and consumers alike, with businesses such as Ashley Madison and VTech falling victim to high profile breaches last year alone which saw sensit…
Thought leadership
More and more businesses are breaking down traditional hierarchical structures in favour of ‘flat structures’. What benefits does this approach, native to the world of IT development, deliver?
Thought leadership
In today’s increasingly digital world, where technology underpins all aspects of the customer experience, the CIO has a critical role to play in enabling the transformation to Organisation 3.0
Thought leadership
In his latest blog, Kouros Roshanzamir explores the possibilities of chat bots.
Thought leadership
KCOM's security guru Jonathan Jenkyn tackles cryptography in a six part blog series.
Thought leadership
Discover how the flexibility of Organisation 3.0 helps businesses succeed in today's fast-moving, unpredictable world.
Thought leadership
KCOM's security guru Jonathan Jenkyn tackles cryptography in a six part blog series.
Thought leadership
Stuart Smith continues his blog series on Digital Transformation. This week: embedding trust into your API strategy.