Thought leadership

30 December 2020 / 4 min read

With the recent announcement of AWS Glue Elastic Views at re:Invent 2020, our serverless AWS toolkit gets another addition that pushes the boundaries even more at how we can support working with the d…

Continue reading

Thought leadership

23 December 2020 / 4 min read

After so many announcements during AWS re:Invent 2020, surrounding one of the company's core serverless components I thought I would try an unpack, simplify and add value to what I know understand abo…

Continue reading

Thought leadership

18 December 2020 / 4 min read

Proton is one of the many new services/service improvements announced by AWS at Re:Invent 2020 and is currently in preview.

Continue reading

Thought leadership

03 December 2020 / 4 min read

With many support staff now work from home, and organisational needing to rapidly react to environmental changes, the emergence of cloud-based customer-service centers has become prevalent.

Continue reading

Thought leadership

21 January 2020 / 5 min read

If you’re asking yourself "what is Microsoft Ignite?" - according to Microsoft, it's the most comprehensive technology conference of the year, and the tour is bringing this event to a city near you. I…

Continue reading

Thought leadership

28 November 2019 / 4 min read

In 2014, when Alexa burst onto the scene, voice recognition suddenly dropped out of the world of sci-fi and into our laps.

Continue reading

Thought leadership

28 October 2019 / 6 min read

An outline of how KCOM's DevOps team transitioned from a lengthy, manual deployment of a customer application, to a more robust and efficient automated deployment, and their learning along the way!

Continue reading

Thought leadership

30 September 2019 / 4 min read

The concept of a continuous integration and delivery (CI/CD) pipeline is not a new one, for many it is the cornerstone of their DevOps transformation. Find out how the KCOM AWS team developed theirs.

Continue reading

Thought leadership

26 September 2019 / 4 min read

The combination of a stricter regulatory environment around customer data, a greater need for internal governance and a rise in identity theft is driving companies to defend themselves by adopting or…

Continue reading

Thought leadership

24 September 2019 / 4 min read

In today’s fast-paced business landscape, every day is a juggling act. Compliance, external threats and poor customer experience can all threaten to drag your organisation down if not managed effectiv…

Continue reading

Thought leadership

19 September 2019 / 2 min read

A roundup of recent coverage of comments from Gavin Brown, Head of Identity at KCOM, relating to the deadline for PSD2 compliance.

Continue reading

Thought leadership

16 September 2019 / 6 min read

The world of contact centres is starting to change. Traditional IT has seen a dramatic shift to the cloud over the last couple of years, but the contact space has lagged. The momentum is finally start…

Continue reading