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No charges for 101 non-emergency calls

From April 2020 we’re removing our charges for calls to the Police 101 non-emergency number.

Previously callers to 101 were charged 15p per call to connect to their local police force, or a force of their choice.

With many police stations having to close their doors to walk-in traffic due to Covid-19, the Home Office hopes free calls to the 101 non-emergency number will reduce demand on the critical 999 service. We’re pleased to support the Home Office by removing our charges for 101 calls.

The 101 service was launched nationally in December 2011, providing an accessible number for non-emergency contact with the police. It should be used when an emergency response is not required. For example:

  • if your car has been stolen
  • if your property has been damaged
  • if you suspect drug use or dealing in your neighbourhood
  • to give the police information about crime in your area
  • to speak to the police about a general enquiry

Members of the public should continue to call the free 999 service for emergencies.