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KCOM boosts public sector digital transformation

IT services provider announced as Government G-Cloud 10 provider

KCOM has been accredited under the UK Government’s G-Cloud 10 framework. The IT services provider will be able to offer its cloud-based solutions through the G-Cloud portal. This will shorten the path to procurement for public organisations and help them take advantage of the latest cloud technologies.

The G-Cloud 10 agreement sets out the criteria for vendors to offer their services to the public sector. G-Cloud makes it easier for public sector organisations to find the services they need, and compare vendor offerings without a protracted procurement process.

KCOM has a pedigree of helping central and local government, devolved administrations, police, schools and the NHS resolve complex challenges through greater efficiency and improved connectivity.

The adoption of cloud technology has been a recent trend among government bodies, and many lack the experience and expertise to realise their full potential. As a G-Cloud vendor, KCOM will be able to introduce more public sector organisations to the latest innovations and help accelerate digital transformation.

KCOM has already helped transform HMRC’s customer contact operation. Through a fully-managed virtual cloud contact centre, KCOM was able to cut costs and reduce call waiting times by 92 per cent. It also provided cutting-edge alternatives to agent-caller contact, including automated response bots. KCOM allowed HMRC to solve customer queries fast and ensure a consistent, high-quality experience.

KCOM is also active in helping NHS trusts such as University Hospitals Birmingham improve their connected services and quality of care for their patients. Through the provision of bespoke solutions, including managed wide area networks, KCOM helps hospitals boost productivity, collaboration and patient satisfaction.

As an accredited G-Cloud supplier, KCOM now provides its cloud hosting, software and support solutions, which can be easily accessed from the G-Cloud online portal.

KCOM has marked the occasion with the release of its new Amazon Connect public cloud contact centres on the platform. The modular solution will help organisations optimise and scale their operations for the best-possible customer experiences. It will also provide a gateway to new technologies, including AI-enabled voice response and on-demand autoscaling.      

‘We’re very excited to be a part of the G-Cloud 10 initiative’ said Eddie Ginja, head of public sector at KCOM. ‘The G-Cloud platform gives us a new way to reach out to our public sector customers, and it’s been a challenging but rewarding journey in obtaining our accreditation. We think it’s an efficient way for the public sector to experiment at smaller scale and evolve at its own pace.’

For more information on how KCOM’s public sector team can help you re-imagine how your organisation works in the cloud, visit