KCOM has successfully delivered a solution with real day-to-day impact. We were impressed by the smooth rollout of our new services, their continued advice and guidance and the minimal disruption to our business.

Nigel Murkett, Head of IT

Voice solutions with real impact

1st Locate is a leading provider of customer care, payment and management solutions.

From their four UK-based call centres, they serve complex customer requirements for a range of UK household names, meaning telephony is critical to their business.

They chose KCOM as they were impressed with our responsive account management, and the considered approach to building a solution that addressed key issues.

  • Improved resilience through the deployment of SIP over RA02 lines with voice segregation.
  • Minimal downtime due to seamless integration with existing infrastructure.
  • Significant cost savings and flexible, futureproofing technology through the replacement of ISDN with SIP.

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