For our customer facing service as well as the back office processes and the service that IT delivers to the business, KCOM plays a critical role in our success.
Shaun Devey, IT & Business Change Director
Delivering positive change through technology
ArrowXL needed a comprehensive IT infrastructure solution to include Managed WAN and LAN networks, IP voice, hosting and cloud-based productivity software.
KCOM won on the basis of its agility and speed of reaction, and its ability to implement and manage change.
The KCOM network also delivers video-conferencing for staff training and collaboration, reducing travel costs, improving productivity and standardising service levels, as well as supporting the exploitation of BI and analytics.
- Easily scalable and robust communications technology platform
- Ability to quickly deploy new services to deliver enhanced customer experience
- Minimised downtime through excellent visibility and diagnostics, across the technology estate
- Flexible and consultative account management and support with a single point of contact
