For our customer facing service as well as the back office processes and the service that IT delivers to the business, KCOM plays a critical role in our success.

Shaun Devey, IT & Business Change Director

Delivering positive change through technology

ArrowXL needed a comprehensive IT infrastructure solution to include Managed WAN and LAN networks, IP voice, hosting and cloud-based productivity software.

KCOM won on the basis of its agility and speed of reaction, and its ability to implement and manage change.

The KCOM network also delivers video-conferencing for staff training and collaboration, reducing travel costs, improving productivity and standardising service levels, as well as supporting the exploitation of BI and analytics.

  • Easily scalable and robust communications technology platform
  • Ability to quickly deploy new services to deliver enhanced customer experience
  • Minimised downtime through excellent visibility and diagnostics, across the technology estate
  • Flexible and consultative account management and support with a single point of contact

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