At KCOM our aim is to make a positive difference to people’s lives through the innovative application of technology.

We know how powerful technology can be and how to use it to keep your business operational during these uncertain times, but without a Business Continuity Plan (BCP) in place prior to a threat, technology alone will not keep your business operational.

You may have already started creating a BCP or have one completed, but it's been a while since you have reviewed it and made any changes. 

We have created this helpful guide which is broken down into 5 steps helping you to review key areas of your business continuity plan, and getting your business prepared for the unpredictable. 

What is a Business Continuity Plan?

A BCP helps minimise the effects of outages and disruptions to business operations when faced with a variety of threats such as, natural disaster, pandemic or a cyberattack. Business continuity and Disaster recovery are closely related but each serve a different purpose, existing simultaneously to support an organisations ability to remain operational after an adverse event. The goal is to support the organisation to run as close to normal after an unexpected interruption.

Why is it important to have a Business Continuity Plan?

Imagine you own a call centre, what would happen if suddenly you no longer had access to your office, how will you and your business continue to operate during this period? If your business can no longer run as normal because of an unexpected interruption, what would happen? Would you be faced with cutting costs, redundancies or closing the doors for good.

With a developed BCP you will have a plan in place which will help protect the lives and safety of employees, ensuring the availability of services to customers and protecting revenue streams.

How do I create a business continuity plan?

Business impact analysis

The first stage is to identify critical business operations, processes and the resources that support them.

Principle classes of threat and the impact they have on your organisations

An easy way to complete this step is to collate these as archetypal scenarios to assist you with later training and testing of the BCP.

Take action to mitigate risk (not strictly part of it)

This step is not strictly part of a business continuity plan however, using the data collected from the previous steps can help you create new procedure and implement innovative technology to reduce the risk of downtime or interruption to your business.

Create readiness plans to maintain continuity 

Who will be in charge and what procedures will need to be taken in the face of the threats to people, physical infrastructure, technology and data.

Identify a core team of BCP leaders

Conduct training, test and exercise helping to evaluate your plans and increase preparedness. As the old saying goes, failure to prepare, is preparing to fail.

Maintain the plan

Keep your BCP under review and as part of a continuous BCP cycle, it’s a work in progress and you can always make improvements.

Make sure the plan is secure and available to all

The best way to ensure everyone can access the plan during any downtime or interruption would be to make sure everyone remembers it from memory or it is stored in a safe location

An incident could deny access to the office where a hard copy is kept resulting in no one being able to follow the plan which could impact your business operations significantly. Or servers can fail resulting in no access to stored files - this is where migrating to the cloud can really help.

Next steps

We don’t claim to be Business Continuity experts, but we hope our industry recognised steps can help you start creating your own Business Continuity Plan. To this end-many templates are available online which could help further.

What we can help with is providing innovative technology to help with conducting business as usual during this difficult period.

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