Supporting you
It is still an uncertain time for all, but whatever the challenge you're facing we have the understanding, knowledge and experience to support you.
We design and provide innovative connectivity solutions (network to cloud) that deliver real-time benefits to our customers and we’re the go-to IT connectivity provider for digital transformation.
If you have a question just talk to our panel, the are the best subject matter experts in the industry, and are here to help.
Our panel
We have put together a panel of subject matter experts, that are happy to listen to the challenge or challenges you are facing and provide you with valuable insights.
There is no obligation, we are not going to try to sell you solutions, this is all about us supporting you with a chat over a virtual coffee.
Sales
Chris Fletcher - Head of Direct Sales
Chris has worked for KCOM for just over a year within a senior management position within sales.
Previous to joining KCOM he has worked with Vodafone, Virgin Media Business predominantly in Public Sector sales roles leading organisations through transformation projects. This totals more than 18 years experience of working with Public Sector organisations.
Chris is currently responsible for leading the direct sales teams within KCOM across account management that deal with our directly contracted customers.
Customer solutions
Alex Castle-Mason - Head of Customer Solutions, Product and Propositions
Alex has worked within KCOM for 25 years, holding management roles primarily in the direct and enterprise space. He has extensive experience in solution development including services, commercials, legal and in life service models as an overall design authority. Alex is currently responsible for the Customer Solution Collective of Presale’s, Propositions and Product Management.
Cloud
Steven Sell
Over the last 20 years Steven has operated across a plethora of leadership roles delivering IT solutions and services to all sizes of customers from start-ups to enterprise level organisations.
Since joining KCOM in 2016 from Hewlett Packard Enterprise, Steven has become a thought leader within our Cloud business, leading our Professional Services teams to support our customers to overcome business challenges with Cloud based technology solutions.
Connectivity
Ian Taylor
Collaborate and contact centre
Stuart Griffiths (SmartComms)
Strategy and planning
Shane Brighton
Shane Brighton is a Customer Solutions Architect at KCOM. He has over 20 years’ experience in helping businesses to achieve and his extensive experience ensures our customers achieve a competitive advantage through the most efficient and value-orientated use of their technology investment.
Shane enables our customers to navigate the complex and ever-changing IT landscape, facilitating the adoption of transformative technology.
SD WAN
Tony Blackhurst
Tony has over 20 years of industry experience, working with our Sales teams and industry experts to provide Solution Design and Consultancy for our customers, in WAN, LAN, WLAN, Network Security and over that past few years SD-WAN.
Accelerated Cloud Landing Zone
Gavin Brown
Gavin has 20 years of industry experience, working with our team of experts to provide consultancy, implementation and ongoing support services for our customers utilising Identity and Cloud platforms.
NHS and Public Sector
Ian Ashwood
Ian has over 25 years of experience in the communications industry. Over that time he has engaged with a wide variety of sectors and engaged at all levels with both national and international organisations.
Ian’s knowledge and sector understanding meant he played a key role in KCOM’s recent National HSCN programme helping a number of NHS authorities to realise the benefits of HSCN.
Read on
failure to prepare, is preparing to fail. Find out useful information about making you business continuity plan.
Let's explore how technology can make the transition to working from home easier
A look at how adopting cloud solutions can be completed quickly without compromising security.
See how the panel answered the most common questions asked in 2020
We have created this helpful guide which is broken down into 5 steps helping you to review key areas of your business continuity plan, and getting your business prepared for the unpredictable.
Without a Disaster Recovery Plan in place prior to a threat, technology alone wont prevent problems.
We asked you what the biggest challenge you have faced this year was and the results are in!
Get to know the panel a little better as we ask them for their opinions on the challenges of 2020
Solutions that meet the challenge
We know that the most powerful support we can give you right now is to give you the best tools to meet the challenges that 2020 has created.
We will listen and provide straightforward advice you can rely on, and recommend the solutions that deliver real time benefits to you and your customers whilst still having the flexibility to evolve with your business.
Take a look at some of the solutions we have available to help you deal with a range of challenges
- Business continuity
- Disaster recovery
- Working from home
- Returning to the office
- Risk management for people
- Maintaining customer experience
- Spinning up more capacity
- Shrinking back to save on cost
- Needing partner agility, quick reactions.
- Optimisation of cloud estates
- Keeping the phones answered
- Migration plans to the cloud