Insights

From April 2020 we’re removing our charges for calls to the Police 101 non-emergency number.

KCOM Group Limited customer briefing

By Jason Oliver

If you’re asking yourself "what is Microsoft Ignite?" - according to Microsoft, it's the most comprehensive technology conference of the year, and the tour is bringing this event to a city near you. I…

By Ajmal Mahmood

In 2014, when Alexa burst onto the scene, voice recognition suddenly dropped out of the world of sci-fi and into our laps.

By Tom Holliday

An outline of how KCOM's DevOps team transitioned from a lengthy, manual deployment of a customer application, to a more robust and efficient automated deployment, and their learning along the way!

Come and see KCOM at the YPO Meet the Supplier’s event

By Tom Mitchell

The concept of a continuous integration and delivery (CI/CD) pipeline is not a new one, for many it is the cornerstone of their DevOps transformation. Find out how the KCOM AWS team developed theirs.

By Andy Cory

The combination of a stricter regulatory environment around customer data, a greater need for internal governance and a rise in identity theft is driving companies to defend themselves by adopting or…

By Gavin Brown

In today’s fast-paced business landscape, every day is a juggling act. Compliance, external threats and poor customer experience can all threaten to drag your organisation down if not managed effectiv…

By Gavin Brown

A roundup of recent coverage of comments from Gavin Brown, Head of Identity at KCOM, relating to the deadline for PSD2 compliance.

By Chris Cox

The world of contact centres is starting to change. Traditional IT has seen a dramatic shift to the cloud over the last couple of years, but the contact space has lagged. The momentum is finally start…

By Ian Sherring

Councils need to modernise their services so are trying to embrace new digital capabilities, but many don’t have the finance to invest in new private systems. So what do councils do? Does the answer l…