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Email whitelisting

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Thank you for subscribing to KCOM

Many email and internet based companies are now using programs to block unwanted email, often called spam. Sometimes, however, these programs block emails that in reality, you WANT to receive.

To make sure you’re receiving your KCOM emails be sure to add these email addresses (info@eclipse-mail.co.uk and marketing@kcom.com) to your email whitelist. This will ensure you receive KCOM content and updates.

A whitelist is a list of accepted items or persons in a set…. a list of email addresses or domain names from which an email blocking program will allow messages to be received.

Whitelist us now before your delivery is interrupted

Of course, every e-mail system is different. Below are instructions for some of the more popular ones.

How to whitelist your email address with different email clients


1. In your inbox, locate an email from info@eclipse-mail.co.uk (e.g. your welcome mail for the email you just received).

2. Drag this email to the “primary” tab of your inbox.

3. You’ll see that our emails will go to your primary folder in the future!


Yahoo! Mail

When opening an email message, a “ ” symbol should display next to From: and the sender’s name. Select this and an “Add to contacts” pop-up should appear. Select “Save”:


Mac Mail

Select “Mail” and “Preferences” from the top menu.


In the “Preferences” window, click the “Rules” icon. Click the “Add Rule” button.


In the “Rules” window, type a name for your rule in the “Description” field. Use the following settings: “If any of the following conditions are met: From Contains.” Type the sender’s email address in the text field beside “Contains.”


Select “Move Message” and “Inbox” from the drop-down menus. Click “Ok” to save the rule.

Outlook 2003 and Later

Right-click on the message in your inbox. Select “Junk Email” from the menu. Click “Add Sender to Safe Senders List.”


Why is this important?

Unsolicited, unwanted advertising email, commonly known as “spam”, has become a big problem. It’s reached such proportions that most services have put some sort of blocking or filtering system in place or begun relying on self-proclaimed blacklists to tell the good guys from the bad.

We applaud their intention to protect you from spam, but everyone agrees that the current systems for stopping spam are far from a perfect solution. They often block email that you’ve requested, but that fits somebody’s idea of what spam looks like. The more responsible anti-spam activists are working hard to cut down on these “false positives”, but in the meantime, you might unexpectedly find you’re not getting the content you’ve asked for through your KCOM subscription.

Taking the steps outlined above will keep your subscription’s content from falling into the false positive trap. You can fight the blacklists with a “white-list”.