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Jack of all trades

Jack of all trades

28/08/2015 10:18 by Ben Squires
Direct Sales Executive

tradesI am an avid reader of the Eclipse blog and always take the time to read through what my esteemed colleagues have taken the time to write. Whether it’s Gavin talking about the ever evolving needs of our customers, Tom teasing us with what lies ahead for our cloud portfolio or Helena making a case for fibre broadband that Jerry Maguire would be proud of, it’s always interesting to hear what managers around the business are thinking. I thought I’d chip in – not with interesting musings on the future of the industry or news from Planet Microsoft – but with a view on how things are developing at ground level.

I’ve been with Eclipse just over four months now and I’ve learned that, our pedigree, our reputation, lies in quality connectivity. From our humble beginnings providing people with dial up lines (with customers returning forms to us by post, or in person!) we have grown in to one of the most reputable connectivity providers around.  But that’s not enough for us; we know that to stay at the forefront of the market, and our customers’ minds, we have to give them more. Skip ahead to today and our portfolio includes Wide Area Networks Ethernet Leased Lines, Bonded DSL, PSTN Lines, SIP Trunks, Hosted Voice, Managed Hosted Servers and Office 365 among others.

My job as a salesman is to know as much as possible about all of these things, but being an expert in all of them is beyond me.  (Honesty is key value at Eclipse obvs!).  Luckily it’s a tight knit bunch here and our team contains experts in every field (and a few in fields where we don’t yet operate – watch this space…).  You can’t have that level of expertise across all our products and that’s why we’re greater than the sum of our parts.  The sheer wealth of technical knowledge and talent that our customers can draw on at Eclipse is staggering.

This is all very well, but how does it affect me, the foot soldier on the front lines, the one fighting tooth and nail for success, the one who takes his job just a little bit too seriously?  It means I have at my disposal all the knowledge and tools I need to help our customers regardless of how complex their requirements are.  Every day I pick up new bits of information and understand a little bit more about why what we do at Eclipse is so valuable. The move Eclipse is making towards a total solutions model makes my job one of the most varied and rapidly changing within the company – and being a jack of all trades is easy when you are learning from masters.

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