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Legal

Legal information regarding KCOM's products and services


Registered address


KCOM PLC
37 Carr Lane 
Hull 
HU1 3RE


Registered Number: 2150618


Legal documents


Click on the links below to view our legal documents, which are in PDF format. You will need Acrobat Reader to open these files. To download Acrobat Reader click here

  • Acceptable Use Policy [view]
  • KCOM Terms and Conditions [view]
  • KCOM Referral Terms and Conditions [view]
  • Information about mis-selling of fixed-line telecommunication services [view]
  • Website Terms of Use [view]
  • Complaints Code of Practice for business customers (over 10 employees) [view]


Product terms

  • Backup Terms and Conditions [view]
  • EmailShield Services Terms and Conditions [view]
  • Hosted Messaging & Collaboration Services Terms and Conditions [view]
  • Cloud Productivity Services Terms and Conditions [view]
  • Hosted Exchange Product Schedule [view]
  • Mobile Services Terms and Conditions [view]
  • Lync Product Schedule [view]
  • Partner Cloud Productivity Services Terms and Conditions [view]
  • Office 365 Product Schedule [view]
  • Office 365 Terms and Conditions [view]
  • Office 365 Service Level Agreement [view]
  • Managed Hosting Services Terms and Conditions [view]

Broadband speeds information

Cookie regulation


Privacy