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Home users

Home customers

If you are a residential customer of one of our home broadband or other products, we will continue to provide you with an exceptional experience. If you wish to upgrade or regrade your service then please visit My Eclipse or if you have any questions or issues with your service please contact us in one of the ways below:

Service update line: 0345 1226 380
Home support: 0345 1224 111
01392 330 296
Raise a support ticket: My Eclipse


*All 0845 numbers are charged at local rate.