Partnering for long-term connectivity solutions
Following on from the cease of BT SDSL services in January 2014, Swan Solutions had an existing end customer needing a connectivity service to replace their two SDSL connections. With their ongoing relationship with KCOM and the introduction of increased network services, a TalkTalk Business EFM line provided both increased speed, as well as a cost effective and long term connectivity solution for their customer.
“We’ve been a long standing reseller of KCOM and value not just their service, but the overall support that they provide. When one of our customers required a replacement connectivity solution for a service soon to be retired, we instinctively contacted KCOM to provide us with some options to suit. After discussing the options available and with a limited time frame before their existing service was retired, an EFM solution seemed like the perfect answer. The solution was not only cost effective but provided our customer faster speeds and increased capability to host cloud based and security services on their network. The whole process was executed quickly and effectively by the team, ensuring we could deliver on our service promise to our customer.
Andrew Horrocks, Director of Swan Solutions said, “We’ve forged a fantastic relationship with KCOM and after several years working together, we wouldn’t consider anyone else.”
At KCOM, it’s essential that our resellers are kept up to date with the new and evolving technologies that become available, and by working together and forming a credible and lasting relationship with us, they are able to utilise our connectivity and service to provide an all-round solution for their end customers."
Henry West, Head of Channel Sales at KCOM added, “As a preferred supplier for connectivity we were delighted that Swan Solutions were one of our first partners to take advantage of the increased network reach a TalkTalk Business EFM line can offer. As a cost effective solution for their customers, combined with the service and support from KCOM, we’re dedicated to growing our relationship with Swan Solutions and look forward to continuing to work closely with them as one of our Partners.”
Understanding the needs of the reseller market is one of the things that KCOM prides itself on, and with the increased network reach that KCOM now offers with the addition of TalkTalk Business services, KCOM is able to provide their valued partners with even more cost effective and bespoke connectivity solutions to complement their existing connectivity portfolio.