Partnering with KCOM has been game changing.
Joining the KCOM Partner Programme has proved game changing for Adept.
The service qualities we looked for in our Partner were robust, secure connections to offer our customers, coupled with the reassurance of a responsive, knowledgeable and passionate support team. In KCOM, we have all that and more.
From the start, our account manager showed a real concern for our company by taking time to understand our business needs and discuss the connectivity solutions that can best support our customers - primarily we were looking for unlimited usage products, which KCOM could help with.
Our team use their partner portal daily to place orders, manage connections and self-serve anytime, anywhere. It's an intuitive tool that appears to be kept fresh and updated regularly which also makes a difference, as there is nothing worse than an online portal that never evolves. It's handy having one place to find all the required information and there is a wealth of marketing support available should we need it, from white labelled white papers to campaign material and product training guides for new starters.
The portal is a great central hub, but should we need to contact our account managers we always receive a quick response and their technical expertise is a real help too as they just 'get it', making our life easier.
In our experience, KCOM really does deliver on its promises, enabling us to grow our business with ease.